FAQ For Parents

Have Some Questions? Relax, We Got You Covered.

(1) What can I do if I didn't receive my package or my package was incorrect?

If you did not receive your package or it was incorrect, 

navigate to fill forms and click on missing and incorrect package forms. 

(2) If I'm late with a payment, or want to prepay for a package or service what is the fastest way?

The fastest way to pay is online. Navigate to our pay now button and follow the instructions. you can pay with any major credit or debit card or with your PayPal account. Before making a payment please fill out payment information form.

(3) Does your company offer any fundraising programs?

Yes at certain times of the year we have a family portrait night. This usually takes place a few weeks before the holidays. This gives us enough time to have your package back in time for the holidays. See "Family Portrait Fundraisers" for more details.

(4) Do you have any suggestions how to dress my child for picture day?

We suggest getting a good night sleep, Pick out items of clothing that will complement the background

choose. Limit distracting patterns and large logos including articles of clothing with multiple patterns 

or large prints. If your child needs a haircut try to get it done a few weeks before picture day,

See our clothing suggestion page for more details.

(5) How will I know when school picture day is coming & what to do?

You will see a large poster in the common area of your school to remind you that: PICTURE DAY IS COMING. Also a school picture day flyer with an envelope attached will be sent home in yours child's backpack/book bag a few weeks prior to picture day. Please fill out this flyer completely. Don't forget to circle your background choice & insert payment in the envelope provided. Checks can be made out to C. Kirk Photography or to Cash. If you forget to insert a check you can pay online by clicking the pay now button and following the instructions. You can also send your payment to C. Kirk Photography 204 Washington Ave Hillsdale NJ 07642. 

(6) What is your refund policy?

Our refund policy is simple. If for some reason your not happy with your pictures we will send you a 100% refund check. Just pop the pictures in an envelope and send them back to us with  your first & Last name, full address, phone number, child's name, grade, teachers name, package you choosen & amount you paid to: C. Kirk Photography 204 Washington Ave Hillsdale NJ Zip 07642. As soon as we receive the package we will send you a refund, if you payed by credit card the charges will be reversed. If you prefer you can fill out and print our online refund form

(7) What can i do if i forget to send my child's payment form to school on picture day?

You can call the school and ask the teacher to send your child down with the rest of his or her class to have his/her picture taken. Ask the teacher to write on a plain piece of paper  your child's first & last name, Teachers name, grade, background choice, package letter, address & email & phone number. Then contact us as soon as possible to make sure we photographed your child. After you've get in touch with us you can make a online payment or send us a payment (see question # 2 to pay on line).